Legal

Terms of Service

Last updated: 21 July 2026

These Terms of Service ("Terms") form a binding agreement between you and N3XA Ltd, a company registered in England and Wales ("N3XA", "we", "us", "our"), governing your access to and use of n3xa.ai, the N3XA web and mobile applications, our APIs and any related services (together, the "Services").

By creating an account, joining the waitlist, connecting a platform, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

1. Eligibility

You must be at least 16 years old, or the age of digital consent in your jurisdiction if higher, to use the Services. You must not be barred from using the Services under applicable law, and must not be located in a sanctioned country or listed on any restricted-party list.

2. Accounts and access

• You are responsible for the accuracy of the information you provide and for all activity under your account.
• You must keep your credentials confidential and use reasonable security practices, including multi-factor authentication where offered.
• You must notify us promptly of any unauthorised access or suspected compromise.
• Workspace administrators are responsible for the users and permissions they grant within a workspace.

3. Plans, trials, billing and taxes

• Fees, features and usage limits for each plan are described at the point of purchase or in an order form.
• Unless stated otherwise, subscriptions renew automatically for successive terms at then-current pricing. You can cancel at any time; cancellation takes effect at the end of the current term.
• Fees are non-refundable except where required by law or expressly stated by us.
• You are responsible for all applicable taxes, duties and levies other than taxes on N3XA's net income.
• We may suspend the Services if a payment is more than 14 days overdue, after reasonable notice.

4. Your content

"Customer Content" means any content, data or materials you or your collaborators upload, submit or generate through the Services, including audio, video, artwork, catalogue metadata, prompts, briefs and connected-platform data.

• You retain all rights, title and interest in Customer Content.
• You grant N3XA a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, adapt and process Customer Content solely to operate, secure and improve the Services for you.
• You represent that you own or have all rights, consents and licences necessary to upload Customer Content and to use it through the Services, including from any collaborators and rights-holders.

5. Acceptable use

You must not, and must not allow anyone else to:

• Use the Services to infringe intellectual property, publicity, privacy or other rights.
• Upload malware, exploit vulnerabilities, or interfere with the integrity or performance of the Services.
• Reverse engineer, decompile, or attempt to derive source code, except where such restriction is prohibited by law.
• Scrape, harvest or systematically extract data other than through interfaces we make available.
• Use the Services to build a competing product or to benchmark without our written consent.
• Use the Services for unlawful, harmful, deceptive, defamatory, harassing, discriminatory or hateful activity.
• Impersonate any person, misrepresent your affiliation, or attempt to bypass usage limits, quotas or authentication.

6. AI features

The Services include AI-powered features that generate insights, recommendations and creative outputs (collectively, "AI Output"). AI Output is provided as decision-support and may be inaccurate, incomplete or biased. You are responsible for reviewing AI Output before relying on or publishing it.

• You may use AI Output subject to these Terms and applicable third-party model provider terms.
• We do not use Customer Content to train foundation models for other customers, and we require our model providers to do the same for content processed on our behalf.
• You must not use AI features to generate content that violates law, infringes rights, or produces disallowed content categories described in our Acceptable Use policy.

7. Third-party services and integrations

The Services integrate with third-party platforms such as streaming services, social networks, distribution partners and payment providers. Your use of those platforms is governed by their own terms. We are not responsible for third-party services and may modify or discontinue any integration.

8. Intellectual property

N3XA and its licensors own all rights, title and interest in and to the Services, including all software, interfaces, models, trademarks, logos and documentation. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. Feedback you provide may be used by N3XA without restriction or obligation.

9. Copyright and DMCA

We respect intellectual property rights. If you believe content on the Services infringes your copyright, please send a notice with the information required by the US Digital Millennium Copyright Act, or an equivalent notice under your local law, to copyright@n3xa.ai. Repeat infringers will have their accounts terminated.

10. Confidentiality

Each party will protect the other's non-public information disclosed under these Terms with the same care it uses for its own confidential information, and at least reasonable care. Confidential information may only be used to perform obligations or exercise rights under these Terms.

11. Data protection

N3XA processes personal data as described in our Privacy Policy. Where N3XA acts as a data processor on your behalf, our Data Processing Agreement applies and is incorporated by reference for eligible customers.

12. Suspension and termination

• You may stop using the Services at any time and may close your account from within the product.
• We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms, created risk or legal exposure for N3XA, or as required by law.
• On termination, your right to use the Services ends. We will make Customer Content available for export for 30 days after termination, unless prohibited by law, after which it may be deleted from active systems.

13. Disclaimers

The Services are provided "as is" and "as available".

To the maximum extent permitted by law, N3XA disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free or secure, or that AI Output will be accurate or fit for your purpose.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, or data, arising out of or in connection with these Terms, even if advised of the possibility of such damages.

Each party's aggregate liability arising out of or in connection with these Terms will not exceed the greater of (a) the fees paid or payable by you to N3XA in the 12 months preceding the event giving rise to the liability, or (b) one hundred pounds sterling (£100). Nothing in these Terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, or for fraud.

15. Indemnification

You will defend, indemnify and hold harmless N3XA and its affiliates, officers, employees and agents from and against any claims, damages, losses and expenses (including reasonable legal fees) arising out of or related to (a) your Customer Content, (b) your use of the Services in breach of these Terms, and (c) your violation of any law or third-party right.

16. Changes to the Services and to these Terms

We continuously improve the Services and may add, change or remove features. We may update these Terms from time to time. If we make material changes we will provide reasonable notice, for example by email or in-product notice. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you are a consumer, you may benefit from mandatory protections of the law of your country of residence.

18. General

• Entire agreement: these Terms, the Privacy Policy and any order form or DPA together form the entire agreement between you and N3XA.
• Severability: if any provision is held unenforceable, the remaining provisions will remain in full force.
• No waiver: a failure to enforce any right is not a waiver of that right.
• Assignment: you may not assign these Terms without our prior written consent; we may assign them in connection with a merger, financing or asset sale.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices: we may give notice to you by email or in-product; you must send legal notices to N3XA Ltd, using the contact details on our contact page.

19. Contact

Questions about these Terms? Reach us via our contact page or email legal@n3xa.ai.

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